Is Norwich Pet Sitting liscened?

 

Yes. Norwich Pet Sitting Ltd. is a limited company specializing in in-home pet care in the Norwich area.

 

 

Do you cover where I live?

​

If you live in Norwich or the surrounding areas:

  

How Do I Pay?

​

You will have the option of paying with a credit card, online transfer, cash, or cheque at the Meet & Greet.

 

 

When Do I Pay?

 

All payments are due prior to service. For repeat clients not requiring a Meet & Greet the online invoice should be paid 48 hours prior to the date of the first visit.

 

 

Why do you need a set of keys?

 

To securely enter & exit your home during visits. All keys are kept securely and tags do not include any information that could identify the client.

 

 

Do you charge extra on holidays?

 

There is an extra £5 per visit holiday charge. This provides incentive for pet sitters to actually commit to working on a holiday

 

 

What form of payment do you accept?

 

We accept cash, credit cards and checks made out to Norwich Pet Sitting

 

 

What is your cancellation policy?

 

Pet Sitting Cancellations: We require notice of cancellation a full 2 days prior to the date of the first visit. Notice 24-hours prior to first visit will result in 50% of the total invoice for scheduled pet care payable by the pet owner. Cancellations made less than 24 hours prior to the first visit will result in 100% of the total invoice for scheduled pet care payable by the pet owner. There is no refund offered for early returns. Please see Holiday Cancellations for all reservations made for Easter, Thanksgiving, Christmas & New Year.

 

Holiday Cancellations: Please understand that Norwich Pet Sitting Ltd. receives more requests for reservations than they can handle during holiday time periods (Easter, Thanksgiving, Christmas & New Year’s) and we may have turned away other clients because we have reserved time for you during this busy season. If you cancel a reservation for a holiday booking less than 7 days before service you will be charged for 50% of the visits scheduled. There is no refund offered for early returns.

 

Cancellations for Mid-Day Service: 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

​

​

 

How can I contact East Coast Pets?

​

You can email us at NorwichPetSitting@outlook.com and expect a response within a few hours. We check messages constantly throughout the day and respond to inquiries and requests promptly. This also leaves your request and bookings in writing for future reference. You may also call or text us at 07961484862.